AI-Powered Collections for Every Stage of
The Resident Lifecycle
Recover unpaid rent and final balances before resorting to costly agencies. While you focus on running your community, Kelsey is collecting rent and final balances—intelligently and efficiently.
Less time chasing payments, more time building community
By combining cutting-edge AI with human expertise, customizable workflows, and exceptional support, Zuma addresses the unique challenges faced by multifamily leasing professionals.
30+ hours
Per week of on-site time freed up
5x more payments
Collected after late notices
Full control
Of your brand voice through calls, SMS, and email
Real Results from Day One
The results have been pretty instantaneous. At one of our properties, we were 100% collected the first month we rolled out Kelsey – that had never happened before. Now instead of filing on 2-3 people every month, we're not having to file on anyone at all.
From Collection Chaos to Consistent Cash Flow
Your leasing team spends countless hours each month chasing late payments, juggling spreadsheets, and making manual calls. When that doesn't work, you face three brutal choices:
Without automation, you’re stuck with three costly options:
Manually chasing payments with an already overwhelmed team
Starting the eviction process, draining time and legal costs
Sending debt to collections agencies, losing 40%+ in fees
While most collection agencies take a hefty 50% and recover under 30% of unpaid rent, Kelsey is dedicated to maximizing your profits by keeping revenue in-house. ✨
Kelsey works 24/7 to:
Send timely rent reminders before payments are due
Follow up with late residents via text, email, and phone calls
Track promise-to-pay dates automatically
Coordinate inspections for unresponsive units
Handoff complex cases to your human team seamlessly
2-minute average response times, 24/7/365
Stop gambling with Resident Risk
Get instant, detailed resident risk scoring to protect your investments and confidently make renewal decisions.
Getting Kelsey
Started is Simple
Quick Setup
Configure your messaging templates and preferences in minutes
Instant Integration
Kelsey becomes a part of your team seamlessly and adapts to your brand.
Immediate Impact
Collect 100% of rent from the first month of working with Kelsey.
Kelsey Seamlessly Integrates Into Your Existing CRM!
No more juggling multiple systems or manual data entry. Kelsey works directly within your current tech stack, automatically syncing lead information, conversations, and tour schedules in real-time.
Frequently Asked Questions
Kelsey serves as a virtual collections assistant that:
- Sends automated payment reminders‍
- Collects and tracks promise-to-pay dates
- Follows up on missed payments
- Sends demand notices via text and email
- Leaves ringless voicemails
- Transfers complex cases to onsite staff when needed
The system is highly configurable, allowing properties to:
- Create different workflow templates for different communities
- Customize message templates and timing
- Set specific late fee posting dates
- Configure eviction filing timelines
- Adjust balance thresholds for notifications
- Enable/disable walkthrough notices
- Customize messaging based on regional requirements
Yes, properties can create separate workflows based on:
- Geographic location
- CARES vs. non-CARES properties (properties with federal loans)
- Local legal requirements
- Property-specific collection processes
- Friendly payment reminders
- Late fee notifications
- Demand notices
- Promise date follow-ups
- Walkthrough notices
- Payment confirmations
- Daily follow-ups
- Residents can provide promise-to-pay dates through Kelsey
- Onsite staff can input promise dates through the Chrome widget
- The system automatically tracks and follows up on promise dates
- All promise dates are logged with timestamps and the collector's name
- The system monitors if residents honor their promise dates
- Real-time collections dashboard
- Payment status across communities
- Promise date tracking and success rates
- Resident risk assessment
- Aging analysis reports
- Legal status breakdown
- Engagement metrics for SMS, email, and voicemail
- Comparison with baseline performance
If our human team can't handle it, conversations requiring human attention appear in the "Action Required" section, then:
- Onsite teams can step in and respond as needed
- Staff can respond as Kelsey to maintain consistency
- Conversations can be transferred back to Kelsey once resolved
Ready to let Kelsey take the wheel? đźš•
Schedule a demo to see how Kelsey can revolutionize your rent collections while becoming an invaluable member of your property management team.